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So are you a webhost, a consultancy group, or what?
All of the above and more! WP Aligned takes the technical burden off WordPress Agencies allowing them to flourish.
We host our member’s sites, support them and their customers, provide access to our growing software library, and consult them as they grow.
Where are my sites hosted?
The sites are hosted in one of our four regions. US East (Miami, Florida & Vint Hill, Virginia), US West (Los Angeles, California), UK South (London), or AUS East (Sydney).
How does end user support work?
We have an enterprise support desk license and add each member’s brand during their initial onboarding. Support is staffed by Level 3 Support Engineers and covers routing, initial response, and any hosting problems on our Pro Tier. On our Elite tier, this is expanded to also cover site level issues that aren't hosting related.
How does member support work?
We utilize the same desk that we use for end user support for our members. In addition to tickets, we also invite members and their team to an internal Slack and we provide support to them there.
Does WP Aligned do email?
We don’t support people to people email at this time, but our servers are setup to allow transactional email to flow. For example, password resets, order receipts, etc. For transactional email, we still recommend going with a company like Postmark, Mailgun, etc.
For people to people email, we recommend Office 365 by Microsoft, Workspace by Google, MXRoute, and ImprovMX, just to name a few.
Praise From Our Awesome Agency Customers
WP Aligned is a delight to work with. Their knowledge and support are impeccable. I felt like a valued team member from the start. Tom and Bobby provide invaluable assistance and guidance. With WP Aligned, you're a cherished member, not just a customer. Highly recommended!
A chasm has grown in the WordPress hosting space. You have cheap, low-quality shared hosting on one side and complex, self-configured servers on the other. WP Aligned bridges this gap by offering the high quality hosting service of the latter, with the pricing and customer service of the former - and you don't need a Computer Science degree to set up your servers, because they take care of you every step of the way.
WP Aligned is not only a service we buy into but they are an extension of my team. We rely heavily on hosting and support services to help manage all of our client site's software. Peace of mind is knowing Tom and Bobby are just an email away when software acts up.
To say WP Aligned is the best hosting solution is a gross understatement and misses the point entirely. WP Aligned is the backbone of your business, the missing piece to make your agency work. Imagine never having to worry about a backup, an update, security, or even an email from a client. How great would it be to have a team that will respond to and complete 95% of tickets while routing the revenue opportunities to your inbox?
- Infrastructure
- End User Support
- Agency Asset Library
- Training & Business Continuity